Your online ad was pretty good but could use sizing information for gloves. This wasn't an issue for me as I knew my size - what was a problem was the commercial invoice that came with the UPS shipment. I suspect the UPS shop that took your order "simplified" the description of the gloves from "Ferrari Fingerless driving gloves" to just "gloves'. In Canada, sports gloves like driving gloves are DUTY-FREE but regular gloves incur 15.5% DUTY + 13% tax on the duty. The UPS Canada customs depart wanted an extra USD 33.25. Luckily I am very familiar with doing my own customs clearance so I requested self-clearance from UPS and avoided this charge plus an additional USD 40 in UPS brokerage fees. I would suggest insisting that UPS use the full description of items that you provide them in the future. Otherwise, I was quite pleased by my interactions with your system as well as the boutique sales person I spoke to when I asked some questions on an unrelated matter.
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